Questions & Answers
ORDER & DELIVERY
What are the delivery options?
At the moment, all orders are shipped by Nova Poshta.
What are the shipping costs?
The price of delivery in Ukraine varies approximately between UAH 70 and UAH 150.
Is it a free delivery?
Yes, we offer free delivery for all orders over UAH 2000.
How long does it take to receive my order?
Usually, delivery takes 1-3 days. We do our best to ensure that the customer receives an order as soon as possible.
How can I track my order?
After you place an order, we will send an email with a tracking number and a link to track the order.
Do I need to wait for a confirmation call?
No, you will receive an order confirmation by e-mail. We can call you only if we do not have enough data to send the order.
I have not received my parcel, what to do?
Please, track the order by the provided tracking number to see whether the order was delivered. If not, please, contact us via an e-mail or by phone.
PAYMENT & DISCOUNTS
What are the payment options?
Payment is made online on the website using the payment system. All transactions are secure and encrypted.
Is it cash on delivery option?
No, we do not ship the goods with cash on delivery option.
How to apply a discount code?
The discount can be applied on the checkout page by entering the promotional code in the appropriate field.
CANCELLATIONS & REFUNDS
What is your refund policy?
You can check our refund policy by clicking the appropriate link at the bottom of this page.
Can I cancel my order?
Yes, you can cancel the order on the same day the order was placed and if the product has not yet been shipped.
PRODUCTS & QUALITY
Where are the VITALITA products manufactured?
Our products are produced in Ukraine but we use only European and American ingredients.
How is the quality tested?
All our products undergo quality control at the Central Testing Laboratory for Product Quality Control at the Chamber of Commerce and Industry of Ukraine. Also, from time to time we test our products in independent private laboratories to be extra sure of their quality. You can find our certificates on the main page of the site, if you need additional information, please write to us at info@vitalita.com.ua.
How to get advice on the selection of dietary supplements?
Take our short quiz on the selection of dietary supplements, after which our consultant will contact you and help you more carefully with the selection of products.
How to find out the expiration date of the product?
You can find out the expiration date of a specific product by calling us at +380503865402 or by emailing at info@vitalita.com.ua.
How to understand if the product is available?
If you can add a specific product to the cart, it means that it is available. Products that are not in stock cannot be added to the cart and proceed to payment.
VITALITA CLUB ACCOUNT
What is information available in my account?
In your personal account, you can see all the details of your orders, as well as add the necessary information to speed up the ordering process.
What are the advantages of a loyalty program account?
Our loyalty program gives you the opportunity to receive bonuses for each purchase, which can then be converted into discounts, and it also includes a referral program, under which you can receive additional discounts if your friends purchase our products.